Returns & Warranty
Cancel your order within 24 hours and we'll give you a full refund. After 24 hours, we may subtract a 15% restocking fee from your refund. If your order has already been shipped, we will subtract the shipping costs from your refund as well.
We offer a three year warranty on our Sure Water labeled tanks that starts from the date of manufacture. If a tank is found defective in that time, we will ship you a new, equivalent tank to replace it. This warranty only covers the tank itself, not the spigots, fittings, or any accessories. Damage done to the tank during freight is covered by the freight company, not by this warranty. Damage done to the tank by you the owner is not covered.
If a tank is defective, you can pay to ship it back to us and we will inspect it to see if it is covered by the warranty. If it is covered, we'll reimburse you for shipping and send you a new replacement tank.
Updated 10 April 2015